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Dispatcher Tells Caller That He’s In a Place That Doesn’t Exist, Refuses to Dispatch an Ambualnce

Who do you believe, me or your lying eyes?

THE VICTORIA, AUSTRALIA, AMBULANCE SERVICE has had to publicly apologize for failing to dispatch an ambulance promptly when the caller was told that he was in a non-existent location.  The Sydney Morning Herald is reporting:

Peter Rennie was driving along the Daylesford-Ballarat Road at Dean, about 20 kilometres north-east of Ballarat, when he came across a car that had smashed into a tree on May 23.  Another motorist stayed with the injured woman who was trapped inside the vehicle while Mr Rennie ran to the nearest corner – the intersection with Dean-Mollongghip Road – to call an ambulance.

He spelt out the road sign to the operator over his mobile phone, only to be told his location didn't exist.

"I didn't know how to pronounce it so I spelt it out right from the start," Mr Rennie told the Ballarat Courier. "When I spoke to an operator, I was told there was nowhere in Victoria called Dean.

"I couldn't believe it. I said the system had no idea, and then I was told to check my attitude. I said to them: 'What do we do? Do we leave this poor woman in the car to die?' "

Eventually the dispatcher "found" the location and sent the ambulance.

The Ambulance Victoria inquiry into a complaint filed about the call found out that the call-taker was "dismissive" of the caller and failed to follow the proper protocols.  She has been given a stern order to undergo remedial training.

Read the full story in the Sydney Morning Herald HERE.
Ambulance Victoria WEBSITE.

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Comments - Add Yours

  • Daz

    Knowing the training and procedures they  follow this person must have taken it upon themselves to not try, as I come from a different state and even I know where Dean is, a google search shows the location, that call taker needs a swift kick up the backside, and a change in attitude!